Shipping & Returns – Everything You Need to Know
At Luxora Living, we’re committed to making your shopping experience smooth, transparent, and worry-free. Here’s what you can expect when it comes to shipping and returns:
Shipping Information
Where do we ship from?
We primarily ship from UK-based warehouses to ensure faster and more reliable delivery times. Some specialty items may ship from international partners — this will always be clearly noted at checkout.
How long does delivery take?
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UK Orders
- Standard: 2–4 business days
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Express (on orders £25+): 1–3 business days
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European Union
- Standard: 2–11 business days
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Express (on orders £25+): 2–7 business days
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Rest of the World (USA, Canada, Australia, UAE, etc.)
- Standard: 3–17 business days
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Express (on orders £25+): 2–11 business days
You’ll receive a tracking link via email as soon as your order is dispatched.
How much does shipping cost?
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UK
- Orders up to 0.55 lb / 250g: Free
- Orders over 0.55 lb / 250g: £3.99
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Free express shipping on all orders over £25
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European Union & International
- Orders up to 0.55 lb / 250g: Free
- Orders over 0.55 lb / 250g: £5.99
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Free express shipping on all orders over £25
Shipping is calculated at checkout based on your order’s weight and destination.
Returns & Refunds
We want you to love your Luxora Living purchase — but if something’s not right, we’re here to help.
Return Window:
You can return any item within 14 days of receiving your order.
Eligibility:
- Items must be unused and in original packaging
- Return shipping costs are the buyer’s responsibility unless the item is damaged or incorrect
How to Start a Return:
Please email us at luxora-living@outlook.com with your order number and reason for return. We’ll guide you through the next steps.
Refunds:
Once we receive and inspect the returned item, we’ll process your refund to your original payment method within 3–5 working days.
Questions?
We’re here for you.
Email: luxora-living@outlook.com
Or use our Contact Us form for quick support.