FAQs – Got a Question? We’ve Got You Covered

FAQs – Got a Question? We’ve Got You Covered

We’re here to make your Luxora Living experience as smooth as possible. Below are answers to some of the most common questions our customers ask:

1. Where do you ship from and how much is shipping?

Most of our products are shipped from our UK-based warehouses to ensure faster delivery. Some specialty items may be shipped from our international partners, which will be clearly noted at checkout.

2. How long does delivery take & how much does shipping cost?

We aim to deliver your order quickly and reliably, using trusted couriers like Royal Mail, Evri, and our international shipping partners.

UK Shipping

• Standard Delivery: 2–4 business days
  
• Free for orders up to 0.55 lb (250g)
• £3.99 for orders over 0.55 lb (250g)
  
• Express Delivery (1–3 business days):
  
• Free on all orders over £25
  
• Orders are typically dispatched within 1–2 business days

EU Shipping

• Standard Delivery: 2–11 business days
  
• Free for orders up to 0.55 lb (250g)
• £5.99 for orders over 0.55 lb (250g)
  
• Express Delivery (2–7 business days):
  
• Free on all orders over £25
  
• Delivery times may vary depending on local postal services and customs.

International Shipping (Rest of the World)

Includes the USA, Canada, Australia, UAE, and more

• Standard Delivery: 3–17 business days
  
• Free for orders up to 0.55 lb (250g)
• £5.99 for orders over 0.55 lb (250g)
  
• Express Delivery (2–11 business days):
  
• Free on all orders over £25
  

3. Can I track my order?

Absolutely! Once your order ships, you’ll receive an email with a tracking link. If you haven’t received it within a few days, contact us at luxora-living@outlook.com.

4. What is your return policy?

You can return items within 14 days of receiving your order.

Items must be unused and in original packaging. To start a return, just email us at luxora-living@outlook.com with your order number and reason for return.

5. What if my item arrives damaged?

We’re so sorry! Please email us with a photo of the item and your order number — we’ll send out a replacement or arrange a refund as soon as possible.

6. Do you offer discounts or promotions?

Yes! We regularly run sales and special offers. Be sure to sign up for our email list and follow us on social media to stay in the loop.

7. How can I contact you?

You can reach us anytime at:

Email: luxora-living@outlook.com

Or through our Contact Us page.

If you don’t see your question here, we’re happy to help. Just drop us a message!